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In his book, Good to Great, Jim Collins created a memorable image of a business being a bus with its CEO as the driver. Nothing is more important, according to Collins, than “getting the right people on the bus” if you want to take a company from good to great.

I’m not rich, but I recently added up my giving to my favorite local charity. The amount over the last 20 years astounded me. More recently, I made a capital pledge to this charity. Unfortunately, two years later, I have no idea how my money is being used. I’m not aware of their campaign progress. I do not know if the projects are on time or on budget. But I do get an invoice (which resembles a hospital bill) every February and then a receipt letter letting me know the IRS will accept this letter allowing me to legally deduct my gift from my taxes.

On a recent feasibility interview I met with a long-time community philanthropist who has been involved in more campaigns than maybe any other leader in my community. In the middle of a lovely question and answer session he leaned back in his seat to share a personal story that I am sharing with you here…

There are some words that can bring fear in the most seasoned nonprofit leader. “Don’t forget your interview is this morning!” may be some of those words, bringing back memories of our first “show and tell” in kindergarten.

Every leader fears a crisis. So much time and effort are rightly invested in reducing risk, bolstering safety, and ensuring protocols are followed. All are essential to protecting your organization. But sadly, most organizations are at greater risk because they have not prepared – and never practiced – to communicate in times of urgency.  I remember a friend rightly pointing out, “Prayer is not a communication strategy.”

Over the years I’ve had the great joy of working with hundreds of non-profit CEOs/Executive Directors (EDs) and development staff. A few years ago, a young executive director called me. He was frustrated and worried that he wasn’t doing his job. Why? He wasn’t bringing in enough big checks.

One of our tenants at Donor By Design Group is that we have “a bias for action.” I’ve talked about this with prospective clients and most of them give me the “oh boy, here comes some consultant speak” eyeroll.

Are you the sum total of what you’ve accomplished in the past?

In Part I of this series, we discussed the hazards of being in the “special events business” versus true fundraising. If you recognized your organization in that post, your next question is probably: “How do we become an organization more focused on major gifts?” The answer is all about culture change.

Part 1 of 2