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I’m not great at resolutions. I have great intentions, just lousy follow through. After all my years I have learned that the higher I set my sights, the less opportunity I have to succeed. So I keep expectations low and generally feel better about how things turn out. I may not be a better or healthier person, but I won’t have failed so often in my goals.

‘Thank you for getting us to the starting line and for the confidence that we are going to have a successful campaign.”

A volunteer was reflecting on the long, complex and (at times) frustrating process his organization had undertaken to determine how best to respond to community issues and opportunities.